Customer Satisfaction Supervisor

Driveway

Addison, TX, United States
Base: $50,000-75,000; bonus/equity: not specified;...
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3-5+ years of customer service leadership
Strong client-facing communication skills
Crm and erp data integrity management
** Driveway is seeking a Customer Satisfaction Supervisor to lead their team in enhancing customer experiences post-purchase. The ideal candidate will have strong leadership skills, a background in customer service, and a focus on continuous improvement. **

Job Summary

  • The role involves building, leading, and inspiring teams to deliver an unparalleled customer experience post-purchase.
  • The position requires taking ownership of escalations and driving continuous optimization through quantitative performance analysis.
  • Benefits include competitive pay, medical/dental/vision plans, 401(k), and employee stock purchase plans.

Matching Summary

Match Score: 75

** Driveway is seeking a Customer Satisfaction Supervisor to lead their team in enhancing customer experiences post-purchase. The ideal candidate will have strong leadership skills, a background in customer service, and a focus on continuous improvement. **

Salary

Base: $50,000-75,000; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k), PTO

Skills & Requirements

Must-have

  • 3-5+ years of customer service leadership
  • Strong client-facing communication skills
  • CRM and ERP data integrity management

Nice-to-have

  • Ability to see the bigger picture strategically
  • Sense of urgency in problem resolution
  • Thrives on team collaboration and positivity

Key Requirements

  • High School diploma or Equivalent
  • 3-5+ years of Customer Service Leadership experience

Work Rights

Not specified

Tailored Resume

Cover Letter