Assoc. Tech Svc Desk

Unisys

Fully remote
First line user support
Troubleshoot hardware software connectivity
Remote access tools
With guidance, performs routine support duties, including assisting with first line user support by guiding users through the necessary steps to restore functionality

Job Summary

  • With guidance, performs routine support duties, including assisting with first line user support by guiding users through the necessary steps to restore functionality.
  • Ensures tickets are managed to closure and keeps users / clients updated on status and progress.
  • Delivers results in support of the organizations SLAs.

Matching Summary

With guidance, performs routine support duties, including assisting with first line user support by guiding users through the necessary steps to restore functionality.

Skills & Requirements

Must-have

  • first line user support
  • troubleshoot hardware software connectivity
  • remote access tools
  • manage tickets to closure
  • comply with security policies

Nice-to-have

  • contribute to knowledge base
  • support organizational SLAs
  • assist with special projects

Key Requirements

  • High School diploma or GED
  • Less than 1 year experience

Work Rights

Not specified

Tailored Resume

Cover Letter