The Service Desk Analyst will be responsible for providing 24/7/365 L1 support to all internal T+L staff as part of the Global ServiceDesk Team
Job Summary
The Service Desk Analyst will be responsible for providing 24/7/365 L1 support to all internal T+L staff as part of the Global ServiceDesk Team.
Tasks will include managing all interactions through request management, installing software, L1 troubleshooting, remote management, Escalation and Priority Mgmt while providing an exceptional customer experience.
Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.
Matching Summary
The Service Desk Analyst will be responsible for providing 24/7/365 L1 support to all internal T+L staff as part of the Global ServiceDesk Team.
Skills & Requirements
Must-have
24/7/365 L1 support
Incident Management
Request Management
Remote Management
Exceptional customer experience
Global IT Team collaboration
Nice-to-have
Count On Me! service attitude
Integrity and responsibility
Leadership values
Team support and empowerment
Problem-solving attitude
Adaptability and flexibility
Key Requirements
1-2 years’ previous work experience in IT operations