As a Support Associate, you will review applications for potential LTK Creators and set LTK Creators and Shoppers up for success by delivering fast, accurate, technical assistance
Job Summary
As a Support Associate, you will review applications for potential LTK Creators and set LTK Creators and Shoppers up for success by delivering fast, accurate, technical assistance.
During a typical day, you will process LTK Creator applications, monitor support ticket inboxes, answer basic support questions, and escalate any larger issues as needed.
LTK offers the opportunity to be part of the leading global company in creator commerce, a remote-first, productivity-first environment, and a competitive compensation and benefits package.
Matching Summary
As a Support Associate, you will review applications for potential LTK Creators and set LTK Creators and Shoppers up for success by delivering fast, accurate, technical assistance.
Skills & Requirements
Must-have
Review LTK Creator applications
Answer technical tickets
Triage and escalate issues
Basic understanding of digital marketing
Familiarity with social media marketing
Experience with ticketing systems
Nice-to-have
Passion for helping people
Driving curiosity
Analytical and critical thinking skills
Client advocacy mindset
Adaptability to dynamic environment
Growth mindset and openness to feedback
Key Requirements
Experience communicating technical concepts
Experience troubleshooting basic technical issues
Experience working within tight turn times
Understanding of popular blogging platforms
Familiarity with content management systems
Work Rights
Authorization to work in the U.S. is a precondition of employment