Associate Customer Service Representative

Highmark Health

Base: $19.39 - $24.19; bonus/equity: not specified...
Not specified (office-based)
Resolve customer inquiries and complaints
Handle multiple tasks simultaneously
Navigate multiple systems simultaneously
Highmark Health is seeking an Associate Customer Service Representative to manage customer inquiries and complaints via multiple communication channels. The role requires strong communication skills, multitasking abilities, and a commitment to service quality in a healthcare environment

Job Summary

  • This role handles customer inquiries from members, providers, and brokers via telephone, email, and in-person interactions.
  • The position requires troubleshooting complaints and preparing adjustments for services not properly processed in a timely manner.
  • Employees must adhere to HIPAA regulations and protect confidential customer information at all times.

Matching Summary

Match Score: 75

Highmark Health is seeking an Associate Customer Service Representative to manage customer inquiries and complaints via multiple communication channels. The role requires strong communication skills, multitasking abilities, and a commitment to service quality in a healthcare environment.

Salary

Base: $19.39 - $24.19; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Resolve customer inquiries and complaints
  • Handle multiple tasks simultaneously
  • Navigate multiple systems simultaneously
  • Maintain composure under stress
  • Strong written and verbal communication

Nice-to-have

  • Customer service in call-center environment
  • Healthcare related call-center experience
  • Ability to communicate complex information simply

Key Requirements

  • High School Diploma or GED required
  • 6 months of customer service experience required
  • HIPAA compliance knowledge required

Work Rights

Not specified

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