Service Desk Engineer (apac) (potential Future Opportunity)

New Era Technology

New Zealand
On-site
Monitor and administer lan/wan networks
Investigate and resolve backup failures
Provide prompt technical support via phone
New Era Technology is seeking a Service Desk Engineer for future opportunities in New Zealand, focusing on candidates who can effectively monitor and maintain IT systems while providing high-quality customer support. The role emphasizes problem-solving skills and a strong understanding of networking and Microsoft systems

Job Summary

  • The role involves monitoring and maintaining automated network services while delivering exceptional support to clients.
  • You will be the first line of defense, responsible for troubleshooting issues, managing backups, and ensuring IT infrastructure health.
  • New Era Technology prioritizes a team-oriented culture that values personal and professional development alongside continuous learning.

Matching Summary

Match Score: 75

New Era Technology is seeking a Service Desk Engineer for future opportunities in New Zealand, focusing on candidates who can effectively monitor and maintain IT systems while providing high-quality customer support. The role emphasizes problem-solving skills and a strong understanding of networking and Microsoft systems.

Skills & Requirements

Must-have

  • Monitor and administer LAN/WAN networks
  • Investigate and resolve backup failures
  • Provide prompt technical support via phone
  • Configure hardware and network equipment
  • Document everything in ConnectWise

Nice-to-have

  • Customer support experience with professional approach
  • Logical diagnostic skills and troubleshooting ability
  • Strong understanding of Microsoft systems

Key Requirements

  • IT qualifications (Cert III or related tertiary education preferred)
  • Bonus: CCNA, MSCA, VMware, or Fortinet certifications

Work Rights

Not specified

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