Solera is seeking an Inside Customer Success Representative to engage with large and medium-sized customers, fostering relationships and ensuring customer satisfaction. The ideal candidate will have experience in customer success, strong communication skills, and the ability to multitask in a fast-paced environment
Job Summary
Solera is a global leader transforming the vehicle lifecycle into a connected digital experience for over 235,000 partners.
The Inside Customer Success Representative will build strong relationships with large and medium-sized customers to drive retention and loyalty.
This role requires acting as an escalation point, managing cases to completion, and collaborating with account managers on joint success plans.
Matching Summary
Match Score: 85
Solera is seeking an Inside Customer Success Representative to engage with large and medium-sized customers, fostering relationships and ensuring customer satisfaction. The ideal candidate will have experience in customer success, strong communication skills, and the ability to multitask in a fast-paced environment.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
3+ years customer success experience
Bachelor's degree or equivalent
Strong problem-solving skills
Excellent verbal and written English
CRM management proficiency
Nice-to-have
Familiarity with DOT/FMCSA regulations
French language speaker
Experience with Salesforce and Five9
Knowledge of ELD mandates
Consultative selling approach
Key Requirements
3+ years in customer success or account management