Sr. Support Analyst

Brookfield Residential

San Ramon, CA, US
Base: $70,000-$85,000; bonus: 15% discretionary ta...
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5+ years helpdesk/deskside experience
Leading teams of analysts
Root cause analysis
** Brookfield Residential is seeking a Sr. Support Analyst for their San Ramon, CA location to deliver high-quality IT service support across North America. The ideal candidate will have extensive helpdesk experience, leadership capabilities, and a focus on continuous improvement in IT Service Management. **

Job Summary

  • The ITSM Senior Support Analyst plays a critical role in delivering and maintaining a high standard of IT service across USA and Canada operations.
  • This position ensures seamless support through deskside services while fostering a culture of continuous improvement in IT Service Management.
  • The company offers competitive compensation with an annual base salary range of $70,000-$85,000 plus a discretionary bonus target of 15%.

Matching Summary

Match Score: 75

** Brookfield Residential is seeking a Sr. Support Analyst for their San Ramon, CA location to deliver high-quality IT service support across North America. The ideal candidate will have extensive helpdesk experience, leadership capabilities, and a focus on continuous improvement in IT Service Management. **

Salary

Base: $70,000-$85,000; Bonus: 15% Discretionary Target; Benefits: Medical, dental, vision, 401(k) matching

Skills & Requirements

Must-have

  • 5+ years helpdesk/deskside experience
  • Leading teams of analysts
  • Root cause analysis
  • Quality monitoring practices
  • ServiceNow knowledge asset

Nice-to-have

  • Excellent written presentation skills
  • Empathy for customer service
  • Continuous improvement mindset
  • Team player collaboration
  • Willingness to upgrade skills

Key Requirements

  • 5+ years helpdesk/deskside experience
  • Experience leading teams of analysts
  • Information Technology degree or Technical College Certificate
  • Experience in quality monitoring and root cause analysis

Work Rights

Must be eligible to work in the United States

Tailored Resume

Cover Letter