Senior Specialist, Technology Partnership

Merck & Co., Inc.

Tuas, Singapore
Hybrid
8+ years it infrastructure experience
5+ years production supply chain support
Gxp manufacturing environment knowledge
Merck & Co., Inc. is seeking a Senior Specialist in Technology Partnership to lead IT end-user support and infrastructure management at their Tuas, Singapore location. The ideal candidate will have extensive experience in IT operations, with a focus on improving service delivery and ensuring compliance with organizational standards

Job Summary

  • This leadership role serves as the site lead for Global End User Services, responsible for designing and managing IT infrastructure to ensure systems remain Audit Ready across EHS, Financial, and GxP standards.
  • The incumbent must provide technical focal point services, manage departmental budgets, and oversee vendor relationships while ensuring continuous improvement in customer satisfaction and operational success.
  • Successful candidates will act as a technical consultant between IT teams, management, and users, implementing new technologies and resolving complex specialty technical problems in a timely manner.

Matching Summary

Match Score: 85

Merck & Co., Inc. is seeking a Senior Specialist in Technology Partnership to lead IT end-user support and infrastructure management at their Tuas, Singapore location. The ideal candidate will have extensive experience in IT operations, with a focus on improving service delivery and ensuring compliance with organizational standards.

Skills & Requirements

Must-have

  • 8+ years IT infrastructure experience
  • 5+ years production supply chain support
  • GxP manufacturing environment knowledge
  • Network hardware and protocol expertise
  • ITIL service management framework proficiency
  • Department budget management responsibility
  • Vendor and supplier relationship management

Nice-to-have

  • Cloud computing experience
  • Change catalyst mindset
  • Customer-focused approach
  • Team coaching and counseling skills
  • Matrix environment operation experience
  • Presentation skills for senior leadership

Key Requirements

  • University degree in Computer Science or Engineering
  • 8+ years supporting IT infrastructure services
  • 5+ years hands-on production and supply chain system support
  • Proficiency in ITIL or similar service management framework
  • Experience operating in matrix environments
  • Experience with GxP Manufacturing/Lab environments
  • Ability to work on site at Tuas

Work Rights

Not specified

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