Sr Customer Service Specialist

BRENNTAG

Not specified
Order processing and fulfillment
Customer inquiry response via email phone
Logistics coordination for deliveries
Brenntag is seeking a Senior Customer Service Specialist responsible for managing customer orders, addressing inquiries, and ensuring high levels of customer satisfaction. The ideal candidate should possess effective communication skills, have at least two years of relevant experience, and be proficient in Microsoft Office

Job Summary

  • The role is responsible for managing orders from processing through to final delivery while ensuring seamless logistics coordination.
  • Employees must respond to customer inquiries promptly and handle complaints by investigating issues and escalating them appropriately when necessary.
  • The position requires maintaining accurate customer databases, generating reports, and adhering strictly to safety rules and standard operating procedures.

Matching Summary

Match Score: 85

Brenntag is seeking a Senior Customer Service Specialist responsible for managing customer orders, addressing inquiries, and ensuring high levels of customer satisfaction. The ideal candidate should possess effective communication skills, have at least two years of relevant experience, and be proficient in Microsoft Office.

Skills & Requirements

Must-have

  • Order processing and fulfillment
  • Customer inquiry response via email phone
  • Logistics coordination for deliveries
  • Complaint investigation and escalation
  • Certificate of analysis preparation
  • Microsoft Office proficiency

Nice-to-have

  • Empathy and approachable nature
  • Calm under pressure in complex situations
  • Team player with effective communication
  • Continuous process improvement participation
  • Safety compliance awareness

Key Requirements

  • Minimum GCE O level or Diploma
  • At least 2 years working experience in related industry
  • Proficiency in Microsoft Office

Work Rights

Not specified

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