Enterprise Field Support Specialist, On Site In Los Angeles

T Mobile

Los Angeles, California, USA
Base: $24.63 - $44.42; bonus/equity: 10% corporate...
Fully remote
On-site client support
Technical troubleshooting
Customer relationship management
This role leads business care operations to ensure effective customer support and operational performance within a business-focused call center environment

Job Summary

  • This role leads business care operations to ensure effective customer support and operational performance within a business-focused call center environment.
  • The role involves direct customer interactions and collaboration with senior leaders to align service initiatives with business objectives.
  • At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers.

Matching Summary

This role leads business care operations to ensure effective customer support and operational performance within a business-focused call center environment.

Salary

Base: $24.63 - $44.42; Bonus/Equity: 10% Corporate Bonus Target; Benefits: Medical, dental, vision, 401(k), stock grants, PTO, etc.

Skills & Requirements

Must-have

  • On-site client support
  • Technical troubleshooting
  • Customer relationship management
  • Performance metrics analysis
  • Enterprise customer support

Nice-to-have

  • Adapt to evolving customer needs
  • Thrive in lively working environment
  • Independent ability to meet deadlines

Key Requirements

  • High School Diploma/GED
  • 2-4 Years Customer Service experience
  • Less than 2 years Technical Support experience
  • Less than 2 years Call Center experience
  • Less than 2 years Project Management experience
  • Must sit on-site with client

Work Rights

Legally authorized to work in the United States

Tailored Resume

Cover Letter