Ingénieur Qualité Client H/f

Arrive

Besançon, France
On-site
Customer quality management
Technical and commercial support
8d problem-solving methodology
The Customer Quality Engineer is the primary point of contact for all level 3 Technical and Commercial Administration quality issues in the series phase, ensuring proper handling of customer complaints for Hardware

Job Summary

  • The Customer Quality Engineer is the primary point of contact for all level 3 Technical and Commercial Administration quality issues in the series phase, ensuring proper handling of customer complaints for Hardware.
  • Key responsibilities include managing customer interface, animating Quality QRQC level 3 meetings, analyzing customer returns, and piloting the after-sales service process for technical cases.
  • The role requires at least 5 years of experience in a quality department within an industrial environment with significant customer relations experience, and professional proficiency in French and English.

Matching Summary

The Customer Quality Engineer is the primary point of contact for all level 3 Technical and Commercial Administration quality issues in the series phase, ensuring proper handling of customer complaints for Hardware.

Skills & Requirements

Must-have

  • Customer quality management
  • Technical and commercial support
  • 8D problem-solving methodology
  • Hardware quality analysis
  • Customer satisfaction guarantee

Nice-to-have

  • Teamwork and communication
  • Proactive and pedagogical approach
  • Rigorous and autonomous work

Key Requirements

  • Bac +3/+5 in Quality
  • Minimum 5 years of experience
  • Professional French and English

Work Rights

Not specified

Tailored Resume

Cover Letter