As a CS & OTC Associate, you will be responsible for managing orders from internal customers across a range of products (specifically Books) and contributing to reporting and analytics efforts
Job Summary
As a CS & OTC Associate, you will be responsible for managing orders from internal customers across a range of products (specifically Books) and contributing to reporting and analytics efforts.
You will play a key role in executing ordering processes to ensure timely and successful delivery, analyze data to identify trends, flag anomalies, and uncover opportunities for process improvements.
The company offers a comprehensive benefits package including health insurance, life insurance, flexible working arrangements, and subsidized meals in Chennai.
Matching Summary
As a CS & OTC Associate, you will be responsible for managing orders from internal customers across a range of products (specifically Books) and contributing to reporting and analytics efforts.
Skills & Requirements
Must-have
Customer Service Order to Cash
Administrative assistance
Reporting and analytics
Order management lifecycle
Customer queries by phone/email
Root Cause Analysis
Nice-to-have
Outstanding customer experience
Collaborative team environment
Problem-solving skills
Continuous improvement
Team player
Adapt and flex
Key Requirements
1 to 2 years of experience
Customer service or customer-facing role experience