Assistant Avp Enterprise Security (access Management)

M&G Global Services Private Limited

Multiple Locations
Identity access management processes
Active directory
Azure active directory
Oversee and manage a team of 5, with a shift rota ensuring Access Management services are provided on a 12 x 5 basis aligned to UK time zone, deliver 24/7 on-call support for Priority 1 (P1) and Priority 2 (P2) incidents

Job Summary

  • Oversee and manage a team of 5, with a shift rota ensuring Access Management services are provided on a 12 x 5 basis aligned to UK time zone, deliver 24/7 on-call support for Priority 1 (P1) and Priority 2 (P2) incidents.
  • Manage work queues in ServiceNow, ensuring SLA’s are met, all work is managed according to ticket adherence standards and customer service is professional and to a high standard.
  • Drive Continual Service Improvement (CSI) and process automation initiatives.

Matching Summary

Oversee and manage a team of 5, with a shift rota ensuring Access Management services are provided on a 12 x 5 basis aligned to UK time zone, deliver 24/7 on-call support for Priority 1 (P1) and Priority 2 (P2) incidents.

Skills & Requirements

Must-have

  • Identity Access Management Processes
  • Active Directory
  • Azure Active Directory
  • MFA technologies
  • ServiceNow
  • ITIL framework

Nice-to-have

  • Continual Service Improvement
  • process automation
  • stakeholder management abilities
  • exceptional talent
  • inclusive culture

Key Requirements

  • 10-15 years experience in identity and access management
  • Graduate in any discipline
  • Experienced in working with UK stakeholders

Work Rights

Not specified

Tailored Resume

Cover Letter