Supervisor, Verbal Complaints- Compliance Servicing

Newrez

Fully remote
6+ years related experience
Prior supervisory experience required
Superior verbal communication skills
The Supervisor is responsible for leading the Homeowner Advocacy Team in investigating and resolving consumer complaints to prevent risk exposure

Job Summary

  • The Supervisor is responsible for leading the Homeowner Advocacy Team in investigating and resolving consumer complaints to prevent risk exposure.
  • Employees are empowered to make an impact through superior service, simple processes, and clear communication within a supportive culture.
  • The company offers a comprehensive benefits package including medical insurance, 401(k) matching, paid parental leave, and volunteer time off.

Matching Summary

The Supervisor is responsible for leading the Homeowner Advocacy Team in investigating and resolving consumer complaints to prevent risk exposure.

Skills & Requirements

Must-have

  • 6+ years related experience
  • Prior supervisory experience required
  • Superior verbal communication skills
  • Intermediate MS Office knowledge
  • Familiarity with SQL and Tableau

Nice-to-have

  • Knowledge of mortgage servicing compliance
  • Experience with loss mitigation
  • Quick adaptation to changing tasks
  • Strong organizational skills needed
  • Commitment to customer service excellence

Key Requirements

  • High School Diploma required; Bachelor's preferred
  • Must possess prior supervisory experience
  • On-site work requirement specified
  • Smartphone with security apps required

Work Rights

Not specified

Tailored Resume

Cover Letter