The Workforce Strategy team delivers data-driven insights and analytics to ensure Customer Operations maintains optimal staffing levels
Job Summary
The Workforce Strategy team delivers data-driven insights and analytics to ensure Customer Operations maintains optimal staffing levels.
Responsibilities include developing headcount capacity plans, delivering forecasts for key metrics, and optimizing schedules for Customer Support roles.
Join a dynamic global organization that values innovation, quality, continuous improvement, and offers tailored benefits and wellbeing initiatives.
Matching Summary
The Workforce Strategy team delivers data-driven insights and analytics to ensure Customer Operations maintains optimal staffing levels.
Skills & Requirements
Must-have
Workforce Management expertise
Capacity planning
Power BI expertise
DAX and SQL proficiency
Forecasting and analytics
Nice-to-have
Business process improvement
Global matrix environment experience
Collaboration and creativity
Sustainability focus
Key Requirements
Minimum 8 years Workforce Management experience
Proven experience running a workforce management program
Deep understanding of Capacity plan build, scheduling, workforce planning