Customer Project Manager - Manufacturing Automation

Formic Technologies Inc

Philadelphia, PA, United States
Base: not specified; bonus/equity: competitive & u...
On-site
Customer relationship ownership
Cross-functional coordination
Operational discipline
Formic is on a mission to reshape American manufacturing by making automation accessible to every factory through a Robotics-as-a-Service model

Job Summary

  • Formic is on a mission to reshape American manufacturing by making automation accessible to every factory through a Robotics-as-a-Service model.
  • As a Customer Operations Project Manager, you will own the customer relationship from pre-deployment through long-term engagement, ensuring a seamless experience and sustained value realization.
  • Formic offers a comprehensive benefits and perks package including equity, competitive commission structure, comprehensive healthcare, paid parental leave, and a 401(k).

Matching Summary

Formic is on a mission to reshape American manufacturing by making automation accessible to every factory through a Robotics-as-a-Service model.

Salary

Base: Not specified; Bonus/Equity: Competitive & Uncapped Commission Structure; Benefits: Comprehensive Healthcare, Equity, 401(k), Paid Parental Leave

Skills & Requirements

Must-have

  • customer relationship ownership
  • cross-functional coordination
  • operational discipline
  • risk anticipation
  • customer advocacy mindset
  • customer communication

Nice-to-have

  • industrial manufacturing hardware experience
  • robotics operational complexity
  • fast-growth environment navigation
  • customer feedback capture
  • expansion opportunity identification

Key Requirements

  • 3–7+ years experience
  • customer success or account management
  • client services or program management
  • industrial manufacturing hardware experience preferred
  • CRM and workflow tools proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter