Your role as a Customer Service Officer puts you in the driver's seat of our service delivery, giving you the autonomy to do what you do best - helping customers achieve their banking goals
Job Summary
Your role as a Customer Service Officer puts you in the driver's seat of our service delivery, giving you the autonomy to do what you do best - helping customers achieve their banking goals.
In this dynamic and high-impact role, you’ll make your mark by exploring customers’ needs through in-depth conversations to help them achieve their financial goals and partnering with different specialists within the branch.
You’ll also get access to a great range of benefits, including health and wellbeing support, and take your learning to the next level through our corporate university ‘BEN U’.
Matching Summary
Your role as a Customer Service Officer puts you in the driver's seat of our service delivery, giving you the autonomy to do what you do best - helping customers achieve their banking goals.
Skills & Requirements
Must-have
exceptional customer service delivery
achieve targets
strong attention to detail
risk mindset
communicate face to face and over phone
support digital literacy needs
Nice-to-have
lifelong learning attitude
collaboration and mateship
community engagement
making a difference
Key Requirements
Experience in customer service environment
Experience in banking and finance industry is a plus