Automotive Customer Service Representative

Concentrix

Farmington Hills, MI, United States
Base: $20ph; bonus/equity: incentives based on per...
Inbound and outbound calls
Resolve routine inquiries and issues
Access and update databases
The Automotive Customer Service Representative engages with customers through inbound and outbound calls and/or online channels, resolving routine inquiries and issues related to client products and services

Job Summary

  • The Automotive Customer Service Representative engages with customers through inbound and outbound calls and/or online channels, resolving routine inquiries and issues related to client products and services.
  • This role offers significant career growth potential with approximately 80% of managers and leaders promoted from within, supported by FREE Learning and Leadership Development programs.
  • Benefits include medical, dental, and vision insurance, a 401(k) retirement plan, paid time off, and paid training days, with an option for DailyPay enrollment.

Matching Summary

The Automotive Customer Service Representative engages with customers through inbound and outbound calls and/or online channels, resolving routine inquiries and issues related to client products and services.

Salary

Base: $20/hr; Bonus/Equity: Incentives based on performance; Benefits: Medical, dental, vision, EAP, 401(k), PTO, holidays

Skills & Requirements

Must-have

  • Inbound and outbound calls
  • Resolve routine inquiries and issues
  • Access and update databases
  • Process and approve/deny claims
  • Maintain professional relationships
  • Strict adherence to policies

Nice-to-have

  • People-first, inclusive culture
  • Career growth and development
  • Teamwork and support
  • Global organization
  • Diversity and inclusion

Key Requirements

  • Minimum 3 years customer relations experience
  • Automotive/Dealership experience preferred
  • Intermediate Microsoft Office skills
  • Problem-solving skills
  • Ability to work independently and under pressure
  • Must be self-starter
  • Must reside in the United States

Work Rights

Legally authorized to work in the United States

Tailored Resume

Cover Letter