Customer Service Representative, Bilingual In Cantonese Or Mandarin - 6 Month Term

CIBC

Toronto, Canada
Base: $50,840- $59,350; bonus/equity: not specifie...
Fully remote
Bilingual in cantonese or mandarin
Client engagement and problem solving
Navigating multiple software applications
As a Customer Service Representative, you can make a meaningful impact in the lives of our clients by using your exceptional interpersonal and relationship building skills to recognize and accurately assess each client’s needs and provide a timely resolution

Job Summary

  • As a Customer Service Representative, you can make a meaningful impact in the lives of our clients by using your exceptional interpersonal and relationship building skills to recognize and accurately assess each client’s needs and provide a timely resolution.
  • You’ll begin your frontline client service journey with an industry-leading paid training program, including approximately 4 weeks onsite training in downtown Toronto.
  • The expected annualized base salary range for this role is $50,840- $59350.

Matching Summary

As a Customer Service Representative, you can make a meaningful impact in the lives of our clients by using your exceptional interpersonal and relationship building skills to recognize and accurately assess each client’s needs and provide a timely resolution.

Salary

Base: $50,840- $59350; Bonus/Equity: Not specified; Benefits: banking benefit, wellbeing support, employee and family assistance programs, MomentMakers

Skills & Requirements

Must-have

  • Bilingual in Cantonese or Mandarin
  • Client engagement and problem solving
  • Navigating multiple software applications
  • Investor Services Inc (ISI) platform knowledge
  • Fast-paced environment

Nice-to-have

  • Relationship building skills
  • Goal oriented and passionate about people
  • Values trust, teamwork, and accountability
  • Embrace strengths and ambitions

Key Requirements

  • Fluent in English and Cantonese and/or Mandarin
  • Degree/diploma in business
  • Legally eligible to work in Canada

Work Rights

Legally eligible to work

Tailored Resume

Cover Letter