Team Lead, Customer Experience

Figfinancial

Toronto, Canada
On-site
Customer experience (cx)
Frontline support
Operational excellence
This is an exciting opportunity to own and elevate the performance of Customer Experience (CX) at Fig

Job Summary

  • This is an exciting opportunity to own and elevate the performance of Customer Experience (CX) at Fig.
  • As a Team Lead, Customer Experience, you will operate at the intersection of frontline support and operational excellence, helping ensure that we deliver high-quality, efficient, and scalable customer experiences.
  • This is a high visibility role with direct impact on product, operations, and customer outcomes.

Matching Summary

This is an exciting opportunity to own and elevate the performance of Customer Experience (CX) at Fig.

Skills & Requirements

Must-have

  • Customer Experience (CX)
  • frontline support
  • operational excellence
  • AI-powered customer experience
  • human and automated support channels
  • escalations ownership
  • team performance support

Nice-to-have

  • modern customer experience definition
  • improving workflows and tooling
  • overall customer journey improvement
  • driving consistency and quality
  • leveraging AI-driven tools

Key Requirements

  • Team Lead experience
  • Customer Experience management

Work Rights

Not specified

Tailored Resume

Cover Letter