Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services
Job Summary
Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.
This role resolves client and merchant technical support issues relating to POS products and provides standardized responses by utilizing established documentation and processes.
The position involves building base knowledge of POS products, policies, customer service procedures, and compliance guidelines through ongoing training.
Matching Summary
Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.
Skills & Requirements
Must-have
Technical customer service support
Point of service (POS) product knowledge
Database data entry and management
Basic computer skills
Telephone, email, chat, SMS communication
Nice-to-have
Payments industry knowledge
Ability to research and resolve issues
Understanding of compliance and association guidelines