Competitive compensation pyckage; not specified; b...
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Fluent in turkish and english languages
Experience with chat email and phone support
Knowledge of crm systems and customer support software
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FxPro, a leading international fintech company, is seeking a Customer Retention Officer in Istanbul, Turkey, to provide client support and maintain high-value client relationships. The ideal candidate must be fluent in Turkish and English, possess strong customer service skills, and have a background in financial services or online trading.
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Job Summary
The role involves providing comprehensive client support through live chat, email, and phone while managing account verification processes.
Employees will maintain relationships with high-value clients and gather feedback to ensure operational efficiency and satisfaction.
The company offers a competitive compensation package including 21 days off and 10 sick leaves annually.
Matching Summary
Match Score: 75
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FxPro, a leading international fintech company, is seeking a Customer Retention Officer in Istanbul, Turkey, to provide client support and maintain high-value client relationships. The ideal candidate must be fluent in Turkish and English, possess strong customer service skills, and have a background in financial services or online trading.
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Salary
Competitive compensation package; Not specified; Benefits: 21 days off and 10 sick leaves annually
Skills & Requirements
Must-have
Fluent in Turkish and English languages
Experience with chat email and phone support
Knowledge of CRM systems and customer support software
Nice-to-have
Strong problem-solving and analytical skills
Experience in financial services or online trading
Ability to manage multiple tasks effectively
Key Requirements
Fluency in Turkish and English required
Proven customer service experience via multiple channels