Principal Product Manager, It Service Management

Workday

Not specified; not specified; not specified
Fully remote
12+ years servicenow platform experience
Itil foundation certification required
End-to-end business analysis expertise
This role serves as a strategic advisor to business stakeholders to identify challenges and drive operational excellence across the enterprise

Job Summary

  • This role serves as a strategic advisor to business stakeholders to identify challenges and drive operational excellence across the enterprise.
  • The successful candidate will define and align goals for ITSM transformation while leading end-to-end business analysis from discovery to delivery.
  • Workday offers a flexible work approach requiring at least 50% time in-office or field each quarter to deepen connections and maintain community.

Matching Summary

This role serves as a strategic advisor to business stakeholders to identify challenges and drive operational excellence across the enterprise.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 12+ years ServiceNow platform experience
  • ITIL Foundation Certification required
  • End-to-end business analysis expertise
  • Strategic product roadmap development
  • Cross-functional project leadership

Nice-to-have

  • ServiceNow Admin Certification preferred
  • Experience with PagerDuty integration
  • Strong user-centric adoption approach
  • Process reengineering capabilities
  • Global team collaboration skills

Key Requirements

  • Minimum 12+ years of ServiceNow design and implementation
  • Bachelor's degree in Computer Science or related field
  • ITIL Foundation Certification mandatory
  • Proven record of driving platform adoption

Work Rights

Not specified

Tailored Resume

Cover Letter