It Customer Service Associate

Accenture

Rotational shifts (24/7 environment)
Chat service desk non-voice support
Excellent written and spoken english skills
Crm solution and ms excel domain knowledge
Accenture is seeking an IT Customer Service Associate with 1-3 years of experience to manage customer queries, handle escalations, and provide resolutions, primarily through non-voice interactions. The ideal candidate should possess strong communication skills, problem-solving abilities, and familiarity with CRM solutions, along with a customer-centric mindset

Job Summary

  • You will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations, and provide best resolutions within defined SLAs.
  • The role requires strong analytical skills to understand customer needs and diagnose incidents based on account analysis while using CRM solutions and MS Excel.
  • Candidates must be confident, empathetic, and capable of working rotational shifts in a 24/7 environment serving US clients.

Matching Summary

Match Score: 85

Accenture is seeking an IT Customer Service Associate with 1-3 years of experience to manage customer queries, handle escalations, and provide resolutions, primarily through non-voice interactions. The ideal candidate should possess strong communication skills, problem-solving abilities, and familiarity with CRM solutions, along with a customer-centric mindset.

Skills & Requirements

Must-have

  • Chat service desk non-voice support
  • Excellent written and spoken English skills
  • CRM solution and MS Excel domain knowledge
  • Typing speed of 25 words per minute with 85% accuracy
  • Willingness to work US shifts in 24/7 environment

Nice-to-have

  • Sales retention or technical experience
  • Strong conversational and empathetic skills
  • Functional knowledge of US customer service
  • Ability to multitask with multiple tools

Key Requirements

  • Any Graduation degree required
  • 1 to 3 years of experience
  • US shift availability mandatory

Work Rights

Not specified

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