Provide first- and second-line desktop incident management to all KBR staff and any potential remote users, including client-level patching and anti-virus issues
Job Summary
Provide first- and second-line desktop incident management to all KBR staff and any potential remote users, including client-level patching and anti-virus issues.
Ensure day-to-day management of DASH incidents and requests in the appropriate queues including expediting resolution of escalated issues.
Maintain good communication with KBR end users, customers, and KBR IT regional teams.
Matching Summary
Provide first- and second-line desktop incident management to all KBR staff and any potential remote users, including client-level patching and anti-virus issues.
Skills & Requirements
Must-have
Desktop incident management
DASH incident and request management
PC replacement coordination
Desktop hardware configuration and delivery
Printing services support
Software installation
Voice services support
Nice-to-have
Strong customer focus
Ability to work in a multicultural environment
Ability to manage tight timelines
Key Requirements
7+ years of experience within Information Technology
Proven experience as a hands-on IT Project Support Specialist within a project site environment
Highly proficient with IT and office computing applications
In depth understanding of diverse computer systems & networks
Proven ability to ensure security and privacy of networks & computer systems
Excellent diagnostic and problem-solving skills
Strong writing and communication skills
Professional English written and strong verbal communication and interpersonal skills