Director, Contact Center Operations

Jobgether

United States
On-site
Build, scale, and optimize contact center
Multi-channel inside sales operations
Data-driven coaching
This role is ideal for an experienced leader who can build, scale, and optimize a high-performing contact center supporting healthcare professionals

Job Summary

  • This role is ideal for an experienced leader who can build, scale, and optimize a high-performing contact center supporting healthcare professionals.
  • You will oversee multi-channel inside sales operations, driving measurable impact through data-driven coaching, process excellence, and strategic team development.
  • The environment is fast-paced, remote-friendly, and centered on operational excellence and measurable results.

Matching Summary

This role is ideal for an experienced leader who can build, scale, and optimize a high-performing contact center supporting healthcare professionals.

Skills & Requirements

Must-have

  • build, scale, and optimize contact center
  • multi-channel inside sales operations
  • data-driven coaching
  • process excellence
  • strategic team development
  • forecasting, performance metrics, workflow optimization
  • client-focused execution

Nice-to-have

  • innovative tools and analytics
  • operational excellence
  • measurable results

Key Requirements

  • experienced leader
  • ensure compliance and quality

Work Rights

Not specified

Tailored Resume

Cover Letter