NiCE is seeking a Vice President of Customer Success & Services to lead operations in the Americas, focusing on customer retention and professional services across a substantial revenue portfolio. The ideal candidate will possess extensive experience in customer success, particularly in B2B technology, and demonstrate strong leadership and strategic vision
Job Summary
This executive role oversees customer success, renewals, and professional services across a portfolio representing hundreds of millions in revenue and includes some of the world’s most iconic brands.
The VP, Customer Success & Services executive will be responsible for driving customer retention, solution adoption, cloud activation, and services delivery, while leading high-performing teams and cultivating strategic customer relationships.
Build, mentor, and inspire a high-performing, customer-centric organization and foster a culture of accountability, innovation, and continuous improvement.
Matching Summary
Match Score: 85
NiCE is seeking a Vice President of Customer Success & Services to lead operations in the Americas, focusing on customer retention and professional services across a substantial revenue portfolio. The ideal candidate will possess extensive experience in customer success, particularly in B2B technology, and demonstrate strong leadership and strategic vision.