Customer Service Advisor Wcc623891

Westminster City Council

Westminster, GB
£34,359 - £38,637 py; negotiable depending upon ex...
On-site
Professionalism, empathy, and courtesy
Resolve enquiries first time
Manage multiple contact channels
As a Contact Centre Advisor, you can make your own powerful contribution

Job Summary

  • As a Contact Centre Advisor, you can make your own powerful contribution.
  • You’ll be the one who listens carefully to their questions and provides the answers they need.
  • We’ll help you develop and grow as part of a dynamic team where ambition, diversity and creativity are celebrated.

Matching Summary

As a Contact Centre Advisor, you can make your own powerful contribution.

Salary

£34,359 - £38,637 per annum; Negotiable depending upon experience; Not specified

Skills & Requirements

Must-have

  • Professionalism, empathy, and courtesy
  • Resolve enquiries first time
  • Manage multiple contact channels
  • Prioritise workload productively

Nice-to-have

  • Experience in housing management
  • Experience in public sector environment
  • Ideas for process improvement

Key Requirements

  • Experience delivering excellent customer service
  • Ability to deal patiently and calmly with challenging customers
  • Good keyboard skills

Work Rights

Not specified

Tailored Resume

Cover Letter