Customer Relationship Representative

Suburban Toyota

Novi, Michigan, USA
Cr process management
Customer follow-up calls
Call coaching
Leading CR process management at assigned stores by observing, installing, and training approved processes

Job Summary

  • Leading CR process management at assigned stores by observing, installing, and training approved processes.
  • Call sales customers to follow up on their experience and satisfaction with their vehicle.
  • Listen to incoming calls and coach team members on improving their customer communication skills.

Matching Summary

Leading CR process management at assigned stores by observing, installing, and training approved processes.

Skills & Requirements

Must-have

  • CR process management
  • customer follow-up calls
  • call coaching
  • Employee Satisfaction Survey administration
  • Performance Dashboard knowledge

Nice-to-have

  • drive to perform
  • excel and improve constantly
  • positive team environment

Key Requirements

  • Excellent time management skills
  • Available on Saturday

Work Rights

Not specified

Tailored Resume

Cover Letter