Service Desk Analyst

Betway Group

Barcelona, Spain
Hybrid
First-line and 2nd line it support
Incident management
User support
Kick-start your career in the online gaming world and experience the very latest in technology and innovation

Job Summary

  • Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
  • As a Service Desk Analyst you’ll be supporting the delivery of exceptional IT support services within the corporate covering Incident Management, User support and System Maintenance.
  • This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted.

Matching Summary

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Skills & Requirements

Must-have

  • First-line and 2nd line IT Support
  • Incident Management
  • User support
  • System Maintenance
  • ITIL best practices
  • English and Spanish communication

Nice-to-have

  • Sports betting markets knowledge
  • Online gaming industry experience
  • Gambling regulations familiarity
  • Customer retention strategies
  • Jira, Microsoft 365, Azure AD

Key Requirements

  • IT support and troubleshooting proficiency
  • Foundational understanding of networks
  • Experience with Microsoft InTune

Work Rights

Not specified

Tailored Resume

Cover Letter