Senior Customer Insights Analyst - Customer Success Operations

Bullhorn

Remote
Base: $95,000 - $125,000; bonus/equity: annual tar...
Data insights & visualization
Metric ownership & kpi development
Trend & behavioral analysis
The Senior Customer Insights Analyst will be the engine behind our data-driven approach to customer retention and growth, turning complex data into actionable insights

Job Summary

  • The Senior Customer Insights Analyst will be the engine behind our data-driven approach to customer retention and growth, turning complex data into actionable insights.
  • This role is responsible for designing, building, and maintaining dashboards and reports using tools such as Salesforce and Tableau to track key Customer Success metrics.
  • Bullhorn offers a comprehensive benefits package including Medical, Dental, Vision, 401(k) with match, and unlimited planned paid time off.

Matching Summary

The Senior Customer Insights Analyst will be the engine behind our data-driven approach to customer retention and growth, turning complex data into actionable insights.

Salary

Base: $95,000 - $125,000; Bonus/Equity: Annual target bonus; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Data Insights & Visualization
  • Metric Ownership & KPI Development
  • Trend & Behavioral Analysis
  • Data Integrity & Governance
  • Intelligence Automation
  • Customer Intelligence & Enablement

Nice-to-have

  • AI-driven analytics tools
  • Continuous improvement mindset
  • Emotional intelligence and accountability
  • Challenging and rewarding workplace

Key Requirements

  • 3-5+ years of experience in data analysis
  • Strong Excel skills
  • Hands-on experience with Salesforce
  • Experience with BI tools (Tableau, Power BI, Sisense)
  • Working knowledge of SQL or Python
  • Experience with Snowflake or similar data warehouse platform
  • Proven ability to turn raw data into clear insights

Work Rights

Not specified

Tailored Resume

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