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HUB24 Limited is seeking a Customer Success Manager to enhance client relationships and drive successful outcomes through effective implementation and ongoing support of their services. This role emphasizes collaboration within a pooled customer support model and requires strong communication and problem-solving skills.
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Job Summary
The role is responsible for driving customer outcomes across a shared book of business by partnering closely with clients to achieve their goals.
Candidates will lead end-to-end implementations, ensuring time to value is achieved on or ahead of agreed timelines while reducing friction points.
HUB24 offers a culture that empowers employees to bring ideas to work without bureaucracy, supported by recognition as a Best Place to Work.
Matching Summary
Match Score: 75
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HUB24 Limited is seeking a Customer Success Manager to enhance client relationships and drive successful outcomes through effective implementation and ongoing support of their services. This role emphasizes collaboration within a pooled customer support model and requires strong communication and problem-solving skills.
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Skills & Requirements
Must-have
SaaS or financial services experience
Strong written and verbal communication
Ability to manage multiple customer requests
Experience in implementation or client services
Collaborative mindset for shared ownership
Nice-to-have
Exposure to pooled servicing models
Knowledge of wealth industry platforms
Experience with annual business reviews
Proactive problem-solving skills
Comfortable in fast-paced environment
Key Requirements
Experience in SaaS, financial services, or technology-enabled service environments
Background in Customer Success, Implementation, or Client Services roles