Customer Care Support Specialist

S&P Global Market Intelligence

Tokyo, Japan
Not specified; not specified; competitive pyy + re...
Not specified
Japanese native speaker
Fluent english communication
1-3 years client services experience
S&P Global Market Intelligence is seeking a Customer Care Support Specialist in Tokyo, Japan, to join their collaborative Tier 2 support team. The role requires strong problem-solving skills and effective communication to ensure customer satisfaction in the Maritime & Trade services sector

Job Summary

  • The role serves as a bridge between clients and internal teams to resolve queries efficiently within the Maritime & Trade sector.
  • Candidates must possess strong problem-solving skills and the ability to communicate technical insights confidently in both writing and by phone.
  • S&P Global offers comprehensive benefits including health coverage, flexible downtime, continuous learning resources, and family-friendly perks.

Matching Summary

Match Score: 85

S&P Global Market Intelligence is seeking a Customer Care Support Specialist in Tokyo, Japan, to join their collaborative Tier 2 support team. The role requires strong problem-solving skills and effective communication to ensure customer satisfaction in the Maritime & Trade services sector.

Salary

Not specified; Not specified; Competitive pay and retirement planning included

Skills & Requirements

Must-have

  • Japanese native speaker
  • Fluent English communication
  • 1-3 years client services experience
  • Technical troubleshooting skills
  • Maritime & Trade domain knowledge

Nice-to-have

  • Salesforce or CRM system experience
  • Multi-lingual capabilities
  • Experience with market data solutions
  • Strong cross-functional collaboration
  • Self-starter attitude

Key Requirements

  • Bachelor's degree required
  • Minimum 1-3 years client-facing experience
  • Native Japanese proficiency required
  • Fluent English language skills required

Work Rights

Not specified

Tailored Resume

Cover Letter