Cebu J Center Irecruit Engage 2025

Concentrix

Quezon City, Philippines
Full time, specific work mode not specified.
High school diploma required
Strong computer navigation skills
Ability to work rotating shifts
Concentrix is hiring a Customer Support Associate I for their Cebu J Center in Quezon City, Philippines. The role involves providing customer service through various channels, ensuring satisfaction, and adhering to key performance indicators

Job Summary

  • The Customer Support Associate interfaces with customers via inbound calls, outbound calls, or the Internet to resolve routine problems regarding client products or services.
  • Employees must ensure service delivery meets contractual Key Performance Indicators while demonstrating empathy and building rapport with customers.
  • The role requires a dependable individual with strong attention to detail who can effectively multi-task in a fast-paced, high production work environment.

Matching Summary

Match Score: 75

Concentrix is hiring a Customer Support Associate I for their Cebu J Center in Quezon City, Philippines. The role involves providing customer service through various channels, ensuring satisfaction, and adhering to key performance indicators.

Skills & Requirements

Must-have

  • High school diploma required
  • Strong computer navigation skills
  • Ability to work rotating shifts
  • Fast-paced high production environment tolerance
  • Effective verbal and written communication

Nice-to-have

  • Three to six months relevant experience
  • Empathy and rapport building skills
  • Team collaboration and independent work
  • Flexibility to adapt to changes quickly
  • Patience in customer contact situations

Key Requirements

  • High school diploma
  • Three to six months of relevant experience preferred
  • Ability to rotate shifts as needed

Work Rights

Not specified

Tailored Resume

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