Customer Support Consultant

IDEXX Laboratories Inc

Remote
Customer service skills
Phone and written communication
Microsoft office proficiency
Our Support Consultants for laboratory diagnostics work daily with veterinarians to address inquiries regarding sample requirements, processing times, and prices for canine, feline, avian, reptile, and other pet samples

Job Summary

  • Our Support Consultants for laboratory diagnostics work daily with veterinarians to address inquiries regarding sample requirements, processing times, and prices for canine, feline, avian, reptile, and other pet samples.
  • You will be the first point of contact for our customers regarding tests and analyses from our laboratories in Ludwigsburg and Leipzig, as well as other international locations.
  • You will find yourself in a challenging but exciting environment where you have the opportunity to be yourself, to shape, and to grow.

Matching Summary

Our Support Consultants for laboratory diagnostics work daily with veterinarians to address inquiries regarding sample requirements, processing times, and prices for canine, feline, avian, reptile, and other pet samples.

Skills & Requirements

Must-have

  • customer service skills
  • phone and written communication
  • Microsoft Office proficiency
  • handling customer complaints
  • team collaboration

Nice-to-have

  • customer-oriented thinking
  • creativity and empathy
  • detail-oriented and precise
  • flexibility for new challenges

Key Requirements

  • Completed vocational training or degree
  • German and English language proficiency
  • Salesforce experience is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter