WNS promises employees role clarity, coaching and mentoring, professional development and a structured career path through their 5 people promises
Job Summary
WNS promises employees role clarity, coaching and mentoring, professional development and a structured career path through their 5 people promises.
The Group Manager will direct and constantly improve operations to ensure customer satisfaction and improved chat efficiency while managing large teams in a complex, target-driven environment.
The role involves synergizing with multiple departments to ensure success, creating a culture of compliance and integrity, and contributing to community impact through the WNS Cares Foundation.
Matching Summary
WNS promises employees role clarity, coaching and mentoring, professional development and a structured career path through their 5 people promises.
Skills & Requirements
Must-have
Operations improvement and customer satisfaction
Team coaching and mentoring
Cross-departmental collaboration
Service level planning and forecasting
Managing large teams in high-stress environment
Process improvement initiatives
Nice-to-have
Culture of compliance and work ethics
Employee development and career pathing
Community engagement through corporate foundation
Proactive communication with new hires
Key Requirements
Minimum Grade 12 education
At least 3 years relevant experience as Deputy Manager
At least 2 years relevant experience as Group Manager
Experience managing teams of 80-100 employees
Experience in operations or account management
Experience in client-facing, high-stress environments