Customer Banking Specialist - Strathfield

Bonneville Bank

Strathfield, Australia
**
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
** Bonneville Bank is seeking a Customer Banking Specialist for their Strathfield branch, focusing on providing exceptional service to customers while addressing their banking needs. The role requires strong communication skills and previous experience in customer service, ideally within financial services. **

Job Summary

  • As the Customer Banking Specialist, you will have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • You will support customers with enquiries, maintenance on accounts and process applications for credit products, complete Financial Health Checks and provide options through education & demonstration of our in-branch technology and digital banking options.
  • We’re interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.

Matching Summary

Match Score: 75

** Bonneville Bank is seeking a Customer Banking Specialist for their Strathfield branch, focusing on providing exceptional service to customers while addressing their banking needs. The role requires strong communication skills and previous experience in customer service, ideally within financial services. **

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Process credit product applications
  • Demonstrate in-branch technology
  • Provide effective solutions
  • Champion risk-adverse culture

Nice-to-have

  • Korean language skills highly desirable
  • Interest in financial wellbeing
  • Holistic customer solutions

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to articulate financial terms
  • Ability to ask the right questions
  • Act with integrity
  • Place customer at the centre
  • Ability to work in a busy retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter