The role involves managing six upstream applications dedicated to repair centers, manufacturers, and spare parts suppliers to ensure efficient after-sales operations
Job Summary
The role involves managing six upstream applications dedicated to repair centers, manufacturers, and spare parts suppliers to ensure efficient after-sales operations.
Candidates must act as the primary reference for both business and IT stakeholders to drive strategic action plans and operational planning.
The position requires leading external support teams, coordinating with software vendors, and ensuring continuous delivery of IT solutions aligned with Chanel's excellence standards.
Matching Summary
The role involves managing six upstream applications dedicated to repair centers, manufacturers, and spare parts suppliers to ensure efficient after-sales operations.
Skills & Requirements
Must-have
7+ years IT project management experience
After-sales domain expertise
Application lifecycle management
Stakeholder governance coordination
SLA and KPI performance management
Nice-to-have
Consulting or SSII background
Fluent English language skills
Strategic vision for IT solutions
High-pressure environment adaptability
User-centric business approach
Key Requirements
BAC+5 degree (Engineering school equivalent)
Minimum 7 years of relevant experience
Experience in consulting firms or large international companies