Manager, Technical Support Delivery- Talent

Workday

Costa Rica, Costa Rica
Fully remote
Lead technical support team
Customer support engineering experience
Enterprise software applications support
Lead a Workday Applications Support team, hiring and retaining the best software support people now, and planning for future business needs

Job Summary

  • Lead a Workday Applications Support team, hiring and retaining the best software support people now, and planning for future business needs.
  • Act as the escalation manager for high impact customer issues, driving problems to resolution, and handling the communications within Workday and with the clients.
  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Matching Summary

Lead a Workday Applications Support team, hiring and retaining the best software support people now, and planning for future business needs.

Skills & Requirements

Must-have

  • Lead technical support team
  • Customer support engineering experience
  • Enterprise software applications support
  • SaaS, Oracle, SAP, Netsuite support
  • HCM, Talent Acquisition, Learning applications

Nice-to-have

  • Creative approach and eager to learn
  • Collaborate and build strong relationships
  • Mentoring, coaching, and leading teams
  • Resilience with tight resolution timeframes
  • Knowledge-centered service (KCS) experience

Key Requirements

  • 4+ years leading a technical team
  • 6+ years customer support engineering experience
  • Experience with enterprise software applications

Work Rights

Not specified

Tailored Resume

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