This role will be a champion to the reservations function, and will be pivotal in managing the hotels bookings to deliver exceptional guest experience
Job Summary
This role will be a champion to the reservations function, and will be pivotal in managing the hotels bookings to deliver exceptional guest experience.
You will work in parallel to other Front Office Duty Managers, as well as train Guest Service Agents in the process of managing group bookings and room allocations, as well as processing commissions form third party bookings.
Join an award-winning team that thinks outside the box and offers employee benefit cards with discounted rates at Accor worldwide.
Matching Summary
This role will be a champion to the reservations function, and will be pivotal in managing the hotels bookings to deliver exceptional guest experience.
Skills & Requirements
Must-have
Reservations specific roles
Opera systems knowledge
Resaweb systems knowledge
Guest problem resolution
Handle escalated complaints
Nice-to-have
Additional language proficiency
Positive information sharing mentality
Key Requirements
Demonstrated significant experience in hotel Front Office operations