Product Support serves as a critical specialist for JLL's PeopleSoft 9.2 Financial Management platform, ensuring seamless business continuity through proactive system monitoring and rapid issue resolution
Job Summary
Product Support serves as a critical specialist for JLL's PeopleSoft 9.2 Financial Management platform, ensuring seamless business continuity through proactive system monitoring and rapid issue resolution.
Key responsibilities include analyzing and resolving complex production issues, monitoring system performance, managing incidents, and configuring changes to optimize performance.
The role involves partnering with finance and accounting teams to understand business needs, translating them into functional specifications, and supporting PeopleSoft enhancement initiatives.
Matching Summary
Product Support serves as a critical specialist for JLL's PeopleSoft 9.2 Financial Management platform, ensuring seamless business continuity through proactive system monitoring and rapid issue resolution.
Skills & Requirements
Must-have
PeopleSoft Financial Management 9.2 support
Production support methodologies
System monitoring and incident management
SQL and PSQuery for data analysis
Financial close processes support
Troubleshoot complex production issues
Nice-to-have
Process automation tools
Emerging technologies including GenAI
Predictive analytics
Mentoring technical teams
Cross-functional initiatives leadership
Key Requirements
3-5 years supporting PeopleSoft Financial Management 9.2
Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field
Deep functional knowledge of PeopleSoft FSCM 9.2 modules
Experience with system monitoring and incident management
SQL skills and PSQuery experience
Strong understanding of financial close processes
Excellent communication and incident management capabilities