Customer Service Support

Penn State University

University Park, Pennsylvania, USA
Base: $31,600.00 - $45,800.00; bonus/equity: not s...
On-site
Customer support
Troubleshoot issues
Provide timely resolutions
Penn State University is seeking a Customer Service Support representative to provide internal and external customer assistance related to various university functions, events, and services. The ideal candidate should possess strong communication skills and a willingness to learn about university policies and procedures

Job Summary

  • The Customer Service Representatives provide internal and external customer support for University functions, events, and services including housing, dining, hospitality, transportation, facilities, athletics, agriculture, etc.
  • Tasks require knowledge of University policies, procedures, practices, and protocols to troubleshoot issues, to provide timely resolutions and assistance, and to promote/market products, projects, programs, and services.
  • Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being.

Matching Summary

Match Score: 75

Penn State University is seeking a Customer Service Support representative to provide internal and external customer assistance related to various university functions, events, and services. The ideal candidate should possess strong communication skills and a willingness to learn about university policies and procedures.

Salary

Base: $31,600.00 - $45,800.00; Bonus/Equity: Not specified; Benefits: comprehensive medical, dental, and vision coverage, robust retirement plans, substantial paid time off, 75% tuition discount

Skills & Requirements

Must-have

  • customer support
  • troubleshoot issues
  • provide timely resolutions
  • promote and market products
  • process financial transactions

Nice-to-have

  • accommodate customer desires
  • improve recommendations
  • maintain manuals and documents

Key Requirements

  • General Equivalency Diploma (GED) or High School (HS)
  • No prior relevant work experience required
  • Authorized to work in the U.S.

Work Rights

Authorized to work in the U.S.

Tailored Resume

Cover Letter