Team Manager - Customer Support

Land Securities Group

Taguig City, Philippines
On-site
Lead daily team operations
Develop and lead customer support professionals
Track and improve key performance measures
Land Securities Group is seeking a Team Manager for Customer Support in Taguig City, Philippines. The role involves leading a team of support professionals to improve customer service quality, drive team performance, and enhance operational processes

Job Summary

  • Refinitiv Customer Support provides product, technical, and application support to customers worldwide, aiming to deliver fast, accurate help and a consistently positive customer experience.
  • As Customer Support Team Manager, you will manage and develop a team of support professionals, handle complex customer issues, and step in on live contacts during peak periods.
  • The role involves leading daily team operations, coaching team members, tracking performance measures, and contributing data-driven recommendations to improve service delivery.

Matching Summary

Match Score: 85

Land Securities Group is seeking a Team Manager for Customer Support in Taguig City, Philippines. The role involves leading a team of support professionals to improve customer service quality, drive team performance, and enhance operational processes.

Skills & Requirements

Must-have

  • Lead daily team operations
  • Develop and lead customer support professionals
  • Track and improve key performance measures
  • Increase first-contact resolution
  • Manage performance fairly and consistently

Nice-to-have

  • Champion learning initiatives
  • Contribute to operational strategy
  • Build a learning culture

Key Requirements

  • Senior Associate, Global Grade 12
  • People leader skills and experience
  • Consultative, collaborative, excellent communication skills
  • Outcomes-focused approach
  • Excellent network and ability to influence

Work Rights

Not specified

Tailored Resume

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