Accenture is seeking a Customer Contact Comms Analyst with 3 to 5 years of experience in omnichannel customer communications. The role involves managing customer queries and complaints through non-voice interactions, requiring strong communication skills and the ability to work in a team-oriented environment
Job Summary
The role involves managing and resolving customer queries, escalations, and complaints within defined service level agreements.
Candidates must be proficient in non-voice interactions including email, web, and chat to restore normal service operations quickly.
This position requires an individual contributor to analyze and solve lower-complexity problems while working in rotational shifts.
Matching Summary
Match Score: 75
Accenture is seeking a Customer Contact Comms Analyst with 3 to 5 years of experience in omnichannel customer communications. The role involves managing customer queries and complaints through non-voice interactions, requiring strong communication skills and the ability to work in a team-oriented environment.