Specialist Complaint Manager

Absa Bank Limited

Not specified
Complaints resolution processes
Stakeholder management
Finalisation of complaints
Absa Bank Limited is seeking a Specialist Complaint Manager to oversee the implementation of complaints resolution management activities. The role entails managing stakeholder expectations and ensuring compliance with established business processes regarding complaints resolution

Job Summary

  • Empowering Africa’s tomorrow, together…one story at a time.
  • The role involves managing complaints resolution to meet operational plans.
  • Absa Bank Limited is committed to diversity and equal opportunity.

Matching Summary

Match Score: 75

Absa Bank Limited is seeking a Specialist Complaint Manager to oversee the implementation of complaints resolution management activities. The role entails managing stakeholder expectations and ensuring compliance with established business processes regarding complaints resolution.

Skills & Requirements

Must-have

  • complaints resolution processes
  • stakeholder management
  • finalisation of complaints

Nice-to-have

  • effective communication skills
  • problem-solving abilities
  • customer-focused approach

Key Requirements

  • Bachelor's degree in Business or related field

Work Rights

Not specified

Tailored Resume

Cover Letter