Customer Service Specialist

Laboratory Animal Management Association

Hybrid
Demand and supply planning
Inventory control and stock management
3pl management and warehouse coordination
The Customer Service Specialist position at the Laboratory Animal Management Association focuses on managing supply chain and logistics functions to enhance customer satisfaction. The ideal candidate should possess strong communication and analytical skills, with experience in customer service and supply chain operations

Job Summary

  • The Customer Service Specialist manages key supply chain and logistics functions to ensure smooth movement of materials and high customer satisfaction.
  • Responsibilities include demand and supply planning, inventory control, order management, 3PL coordination, customer support, system data maintenance, reporting and continuous process improvement.
  • The role requires strong communication, analytical skills and the ability to work across departments to align customer needs with operational activities.

Matching Summary

Match Score: 85

The Customer Service Specialist position at the Laboratory Animal Management Association focuses on managing supply chain and logistics functions to enhance customer satisfaction. The ideal candidate should possess strong communication and analytical skills, with experience in customer service and supply chain operations.

Skills & Requirements

Must-have

  • Demand and supply planning
  • Inventory control and stock management
  • 3PL management and warehouse coordination
  • Customer support and order management
  • System data maintenance and reporting
  • Continuous process improvement

Nice-to-have

  • Proactive learner with continuous improvement mindset
  • Work independently and collaboratively
  • Strong interpersonal and communication abilities

Key Requirements

  • Bachelor's or Master's degree or equivalent experience
  • Previous experience in a similar role
  • Excellent English communication skills
  • Advanced MS Office skills, particularly Excel
  • SAP experience is an advantage
  • Strong analytical skills and ability to prioritise tasks

Work Rights

Not specified

Tailored Resume

Cover Letter