Sr. Manager, Customer Engagement & Decisioning

Neighborly Brands LLC

Irving, TX, United States
Competitive pyy; equity + bonus opportunities; ben...
**
7+ years crm experience
Enterprise automation platforms
Braze or similar tools
** Neighborly Brands LLC is seeking a Sr. Manager for Customer Engagement & Decisioning to lead customer journey strategy and marketing automation, leveraging AI-driven decisioning and CRM personalization. The ideal candidate will have extensive experience in CRM and marketing automation, with strong analytical skills and a collaborative approach to cross-functional teamwork. **

Job Summary

  • This role involves owning the full customer lifecycle strategy from lead intake through loyalty and win-back programs.
  • The position requires leveraging AI and decisioning tools like Braze to deliver dynamic content and predictive triggers.
  • Candidates will benefit from competitive pay including equity and bonus opportunities alongside a hybrid work schedule.

Matching Summary

Match Score: 75

** Neighborly Brands LLC is seeking a Sr. Manager for Customer Engagement & Decisioning to lead customer journey strategy and marketing automation, leveraging AI-driven decisioning and CRM personalization. The ideal candidate will have extensive experience in CRM and marketing automation, with strong analytical skills and a collaborative approach to cross-functional teamwork. **

Salary

Competitive Pay; Equity and bonus opportunities; Benefits included

Skills & Requirements

Must-have

  • 7+ years CRM experience
  • Enterprise automation platforms
  • Braze or similar tools
  • Cross-channel journey orchestration
  • AI-driven personalization

Nice-to-have

  • Experience with predictive churn models
  • Strong analytical mindset
  • Ability to operate in ambiguity
  • Vendor management skills
  • A/B testing expertise

Key Requirements

  • Bachelor's degree in Marketing or related field
  • 7+ years in CRM, lifecycle, or marketing automation
  • Hands-on experience with enterprise automation platforms

Work Rights

Not specified

Tailored Resume

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