Customer Care - Ecommerce, Guide

230

Not specified; benefits include competitive health...
Flexible schedule with weekend support, primarily 10:00am-7:00pm cst.
Excellent hospitality and communication skills
Technical understanding of bicycles and repair
Comfortable working with multiple computer programs
Trek is seeking a passionate and customer-oriented individual for the Customer Care role in their eCommerce team, focused on providing exceptional support for bike-related inquiries. The ideal candidate should possess strong communication skills, a technical understanding of bicycles, and a desire to enhance customer satisfaction

Job Summary

  • The role involves acting as a resource for customers and retailers regarding product and technical questions with empathy and urgency.
  • Employees will assist customers via email, phone, live chat, or video to help them choose the right bikes and accessories.
  • Trek offers competitive benefits including 12 weeks of maternity leave with 100% pay and tuition reimbursement up to $15,000.

Matching Summary

Match Score: 85

Trek is seeking a passionate and customer-oriented individual for the Customer Care role in their eCommerce team, focused on providing exceptional support for bike-related inquiries. The ideal candidate should possess strong communication skills, a technical understanding of bicycles, and a desire to enhance customer satisfaction.

Salary

Not specified; Benefits include competitive health care, 401(k) with match, and ESOP

Skills & Requirements

Must-have

  • Excellent hospitality and communication skills
  • Technical understanding of bicycles and repair
  • Comfortable working with multiple computer programs

Nice-to-have

  • Passionate about cycling and biking culture
  • Strong desire to contribute to customer service
  • Ability to build strong relationships with customers

Key Requirements

  • Internet speed of at least 100 MBs download and upload
  • Availability to support weekends while giving two days off in a row
  • Schedule availability from 10:00am-7:00pm CST

Work Rights

Not specified

Tailored Resume

Cover Letter