Base: $43,923; bonus/equity: not specified; benefi...
Fully remote
Windows and mac operating systems support
It service ticket resolution
Hardware and software installation
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users
Job Summary
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance with benefits including health insurance contributions, tuition waivers, and retirement programs.
The University of Arkansas is committed to equal opportunity and conducts background checks as part of the pre-employment screening process.
Matching Summary
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
Salary
Base: $43,923; Bonus/Equity: Not specified; Benefits: University contributions to health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, retirement programs
Skills & Requirements
Must-have
Windows and Mac operating systems support
IT service ticket resolution
Hardware and software installation
IT hardware inventory management
Endpoint management software experience
Nice-to-have
Strong customer service skills
Strong communication skills
Ability to analyze and troubleshoot systems
Knowledge of TCP/IP model
Remote software and hardware support
Key Requirements
Bachelor’s degree or equivalent experience
Minimum two years computer support experience
Technical training with five years computer support experience
Ability to work reliably and maintain harmonious relationships
Work Rights
Must have legal authority to work in the United States